At Akaay Stories, we’re all about delivering joy, comfort, and style right to your doorstep. But if something’s not quite right, no worries! We’ve got a fun and straightforward policy to make things right.
Oops, Wrong Product? If we’ve sent you something that doesn’t match your order, or if there’s a quality hiccup or damage, just give us a shout! Email us at [akaaystories.com] within 48 hours of delivery and return the product within 4 business days.
Return Guidelines: Keep it unused and in its original condition—that means packaging, tags, and invoice are all part of the deal!
Color Surprises: Our handcrafted goodies might have slight color variations, which are part of their unique charm. These aren’t defects—just a little extra personality.
Address Adventures: Double-check your shipping details! Incorrect addresses or refused packages aren’t eligible for refunds, but we promise to help you get it right next time.
Size Swap: Need a different size? We’re all about making sure you look and feel fabulous. Request an exchange within 3 days of receiving the item, and we’ll get you sorted.
Return for Credit: If you decide to return your clothing item, we’ll send you a credit note. It’s like a gift card, but better—use it whenever you want!
Refunds for Home Essentials: We’ll process refunds within 7–10 business days of receiving the returned item (if it’s a mistake on our end). Refunds go to the original payment method.
For Cash on Delivery (COD) orders, we’ll use NEFT or bank transfer.
Refunds for Clothing: Prefer a credit note instead of a refund? We’ve got you covered! Use your credit note to shop anytime you like.
Got questions or need help? Reach out to our friendly Customer Care team at [akkaystories@gmail.com]. We’re here to make your shopping experience as smooth and enjoyable as possible!
